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Project Support Engineer

Munich; Ingolstadt; Porto Young Professional

At Pixida we are passionate technology consultants and developers for digitalization and mobility solutions. We are currently seeking a talented individual to join our team as a Ticket Analyst and Incident Manager. Do you like to be involved in analyzing and processing tickets, providing 3rd level support, and actively participating in ticket rounds and discussions about over-the-air vehicle updates? Join us to work on remote connected upgrades within a modern and future oriented international team.


> Pre-analyzing and processing tickets in a timely manner > Managing IT incidents and working towards their resolution > Taking part in Ticket rounds and customer support (3rd level) for over the air function features and personalization > Providing 3rd level expert support to users and resolving complex technical issues > Collaborating with international team members to identify and implement process improvements


> Previous experience in a similar role (Ticket processing or 3rd level support) > Strong communication and troubleshooting skills > Excellent problem solving abilities > Hands-on experience with agile tools (Jira, Confluence or similar) > Fluent in English, German is a plus


> A highly innovative, agile and unique team with a great working culture and an employer that appreciates news initiatives and ideas > can give you an impression of our working culture! (