IT Support Engineer (IAM)
For one of our automotive premium partners, we are looking for support in the integration of an IAM IT system. You will work in an international team with other technicians, engineers and managers. The aim of this project is to ensure the conversion of the individual systems of the partner and the technical support in the long term.
> Proactive analysis of occurring errors and problems in support (2nd level support) > Creation of documents like quick-start guides, guidelines etc. > Process elaboration for ticket reduction > Training and customer support > End User Feedback Management
> University degree in technical studies or similar > Experience in IT support and ticket processing > Experience with SQL and ServiceNow > Fluency in English, Fluency in German for Munich and Stuttgart Location
> Highly innovative, international and unique team with a great working culture and team events on a regular basis > Professional development concept including constant individual trainings and individual guidance and mentoring from your start > On kununu.de you can get an idea about our working culture! (https://www.kununu.com/de/pixida3)